Setting Up MFA

Setting Up MFA

Setting Up MFA

When signing in you may see this message.
MFASecurityWarning.png
This message indicates that you must reconfigure your Multi-Factor Authentication. Follow through the on-screen prompts until you reach a page with a QR Code
MFAqrCode.png

Once you reach this page, please proceed to the next steps on your mobile device.

MFAAppIcon.png

Delete previous sign-in method

This section is only necessary if you have previously set up Microsoft Authenticator.

  1. To set up MFA again you must delete the previous account to receive MFA notifications.
  2. Open Microsoft Authenticator
  3. Select your @piedmont.edu or @lions.piedmont.edu account
    MFA_Accounts.jpeg
  4. Select the gear icon in the top right corner
    MFAAccountSettings.jpeg
  5. Select Remove Account
    MFAAccountRemove.jpeg
  6. Press Continue and/or This app only to finish removing the account
    MFAAccountDelete.jpeg

Set up Microsoft Authenticator

  1. Open the Microsoft Authenticator app on your iOS or Android device
    • If you do not have Microsoft Authenticator installed, please download it from the iOS App Store or Google Play Store
  2. Open the app, allow notifications (if prompted)
  3. Select Add account from the '+' icon in the upper-right
  4. Then select Work or school account

On your Computer:

  1. On the Set up your account page, select Next
    MFASecurityWarning.png
  2. The Scan the QR code page appears
    MFAqrCode.png
  3. Use your mobile device to scan the provided QR code with the Microsoft Authenticator app 
  4. Select Next on your computer
  5. A 2 digit number is displayed on the computer

On your Mobile Device:

  1. A notification is sent to your mobile device prompting for a 2 digit number
  2. On your mobile device, enter the 2 digit number, show on the computer, in the Microsoft Authenticator app
  3. Select Done on your computer
  4. Your security info is now updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.

Our Helpdesk Team is happy to provide assistance with this process! Just give us a call at 706-894-4205!

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